
Ryan Smith
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Forced to pay on the app, no offers allowed to be used in person, like most other apps out there. Not sure how something so basic can be completely missed. Edit: Beware of submitting too many receipts at once, their system doesn't allow it, top it off while you're wasting time trying to find out WHEN it will accept the receipt again, you can miss the 72hr window and it won't get accepted at all! Really? There shouldn't be a limit on receipt submissions if you paid for your food!
25 people found this review helpful
Jack in the Box Inc.
October 14, 2025
Hi Ryan. Thank you for your feedback. We apologize for the issues you experienced with our app and would like to investigate. Please reach out to Heyjackbox.com

Ayame414
I tried to place an order on July 19, 2025, and once I finished ordering and tried to check out. And I would check the checkout button it would load telling me it's processing the payment and it would take me back to the menu to where everything I ordered was on receipt. It kept doing that for 5 times and every time I would do the same thing take me back to the receipt. I checked my bank account and it charged me 5 times for the same thing. My order didn't get through, had to cancel payment.
133 people found this review helpful
Jack in the Box Inc.
July 23, 2025
Hi Ayame. We are sorry that our app is not working as expected. We apologize for this experience and would like to investigate this further. Please reach out to us at https://www.heyjackbox.com/

Savvy Favy
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This app glitches a lot. New products and certain sauces won't load on the restaurant's end (it doesn't show up on the sticker receipt but it shows up on my app receipt) so I'm always missing items. In addition, I hate that I can only redeem one reward at a time so if I have rewards for fries and a burger, I have to place 2 separate orders, which doesn't guarantee that they'll be ready at the same time. Also logs me out a lot. Just not an efficient or reliable app.
162 people found this review helpful
Jack in the Box Inc.
February 19, 2025
We sincerely apologize for the troubles you've had with the app, Savvy. We'd be happy to take a look into this for you, please contact us at https://www.heyjackbox.com/. Thank you.