
Scott
MyChart is an ok repository for medical records, but it's not great for setting appointments or for communication with doctors. There are different confusing ways to contact the practice and half the time they don't seem to get my messages. For appointments I've found in most cases it's a lot easier to just call by phone. There is a lot of functionality here, but in terms of usability, the site and the app are not intuitive. They need to hire some better user experience design professionals.
893 people found this review helpful
Epic Systems Corporation
2 September 2025
Thank you for the review. Many aspects of MyChart are controlled by your own healthcare organization through setup and settings. We recommend reaching out to them for support. If you don't know how to reach them, email us at MyChartSupport@epic.com, let us know the issue and the organization name and we can look up their contact info for you.

Rina
I love this app. I am a mess when it comes to remembering anything and losing papers way too much. I struggle to even remember appointments, and the extra reminders are extremely helpful. if I have any questions or concerns, it's easy to get in touch with someone via the email system. It's quick and easy. and generally pretty fast. Sometimes, the queues and wait times or being re routed to voice mail never work. ive left voice mail and not been called back. App has helped much with this problem.
138 people found this review helpful

J L
My experience with My Chart has been great. I like the way information is grouped and having all my information available when I need it from appointment times, diagnosis, and medication list, to being able to communicate with my providers. It's also slick when using the valet service. My only issue with it is the number of reminders. They get a bit overwhelming/ frustrating, but it's better to limit them to text or email rather than both. Good job!
85 people found this review helpful